You are Right, been going on for along time..
SOLARWINDS SUPPORT,
Please publish a document or integrate SSH, TELNET, RDP, etc into ORION NPM as well as the other tools you offer. We should not have to be so confused about this... From the NPM screens, we should be able to use these modes in order to gain access to the devices from your tool.
This is not a feature request anymore, we as paying customers need/want this functionality, please use some cycles to insure this is done in a expeditious manner. A definitive document is needed right away.